Recruitment Fraud Alert

Last revised: September 25, ‘25

Protect yourself from job scams

Instabase is committed to a safe and transparent recruitment process. We have been made aware of sophisticated recruitment scams where individuals are impersonating Instabase recruiters, offering fraudulent jobs, and demanding money from candidates in India and other regions.

Please read the following carefully to protect yourself.

Instabase’s Official Recruitment Process:

• We Will NEVER Ask for Payment: Instabase will never ask for any form of payment, fee, or security deposit from a candidate at any stage of the recruitment process. This includes any fees for applications, interviews, technical training, laptops, or other equipment. Any request for money is a scam.
• Official Job Postings: All legitimate Instabase job opportunities are posted on our official careers page: instabase.com/careers. We strongly advise you to apply directly through our official website.
• Official Email Communication: All genuine email correspondence from our recruitment team will always come from an email address ending in @instabase.com.
• Formal Interview Process: Our process involves formal interviews, which may be conducted by video or phone. We will not conduct interviews or extend job offers solely through text-based platforms like WhatsApp or Telegram. We do not provide offers of employment directly through LinkedIn without a formal application and interview process.

Warning Signs of a Recruitment Scam:

• Suspicious Email Domains: Be cautious of emails that do not come from an @instabase.com address. Scammers are using lookalike domains (e.g., instabbase.com with two ‘b’s instead of one, or instalbase.com, or lnstabase.com with an ‘L’ instead of an ‘i’) or free email services like Gmail or Yahoo. They may also use spoofed display names showing instabase.com , but redirecting to domains like zohoformms.in.
• Requests for Money: Any request for payment for training, equipment, or application fees is a definitive sign of a scam.
• Early Requests for Personal Information: We will not ask for sensitive personal data like bank account details, credit card information, or national ID numbers (like an Aadhaar card) early in the process. This information is only collected during formal onboarding after an official offer is accepted.
• Employee Impersonation: Scammers may use the names of real Instabase employees to appear legitimate. Always verify the sender’s email address domain.
• Pressure Tactics: Scammers often create a false sense of urgency to pressure you into making quick decisions or payments.

What to Do if You Suspect a Scam:

1. Cease Communication: Immediately stop all communication with the individual.

2. Do Not Send Money or Information: Do not provide any personal information or make any payments.

3. Report to Us: Please report any suspicious activity by forwarding the emails to privacy@instabase.com.

4. Report to Authorities: We strongly encourage you to report these incidents to the appropriate authorities. For victims in India, you can file a complaint on the National Cyber Crime Reporting Portal at www.cybercrime.gov.in or by calling the helpline number 1930.

Your vigilance helps us combat these fraudulent activities. We appreciate your interest in a career at Instabase. Instabase is not responsible for fraudulent job offers and/or any claims, damages, expenses, or other inconvenience connected to recruiting scams.

SERVICE LEVEL AGREEMENT (SLA)

SILVER

GOLD

PLATINUM

Service Level Agreement (SLA)

Receive support responses according to issue severity.

Initial Response time 1

Initial Response time 1

Initial Response time 1

Severity Level 1 (Blocker)

• ‍ ‍ Production system is down or is so severely impacted that routine operation is impossible, and
• ‍ ‍ There is no workaround currently available.

1st contact response time: within 4 business hours

1st contact response time: within 1 hour

1st contact response time: within 30 min

Severity Level 2 (Business Critical)

• Production issue where the system is functioning but in degraded or restricted capacity, and
• There is either no workaround currently available or the workaround is inconvenient to use.

1st contact response time: within 1 business day

1st contact response time: within 4 hours

1st contact response time: within 2 hours

Severity Level 3 (Major)

• Development system is down or is so severely impacted that routine operation is impossible.
• Minor impact to your production system where the issue is identified and does not prevent routine operation.

1st contact response time: within 2 business days

1st contact response time: within 1 business day

1st contact response time: within 4 business hours

Severity Level 4 (Minor)

• Minor impact to your dev system.
• Reporting issues with beta or non-production application.
• Requesting information or a feature request.

1st contact response time: within 2 business days

1st contact response time: within 2 business days

1st contact response time: within 1 business day

COMMON FEATURES

SILVER

GOLD

PLATINUM

Support Service Hours

Live support during the customer’s choice of time zone.

9:00 am — 6:00 pm, Business Days 2

Severity 1 & 2: 24x7x365;

‍ Severity 3 & 4: 9:00 am — 6:00 pm, Business Days 2

Severity 1 & 2: 24x7x365;

‍ Severity 3 & 4: 9:00 am — 6:00 pm, Business Days 2

Support Portal Access

Online repository of documentation, guides, best practices, knowledge center and more.

Updates3 & Patches

Receive regular updates, bug fixes, and patches.

Max Number of Technical Contacts4

The number of technical contacts (customer employees) registered with Instabase to request and receive support.

2

10

30

Screen Share Sessions

Screen-share sessions with customers to reduce miscommunications and delays during issue(s) debugging.

Customer Onboarding & Enablement

Instabase offers a brief administrative training session on utilizing Zendesk and understanding common errors.

Designated Customer Engagement Manager (CEM)

The designated CSM partners with customers to understand their challenges and objectives, coordinating with internal teams to ensure their well-being and success.

Designated Customer Success Architect (CSA)

Designated CSA works closely on the customer’s technical needs, challenges and objectives to accelerate the desired outcome.

Architectural Guidance

Consultative architectural guidance for on-premise resourcing and configuration up to twice a year.

Quarterly Health Checks

On customer’s request quarterly review of the customer’s environment to help prevent outages and ensure best practices are followed.

On-Site Support

Availability of CSA on-site visits for critical discussions/issues up to twice a year and each visit for a maximum of 2 business days.

Priority Case Handling

Priority responses on cases for a faster turnaround time.